F.A.Q.

A: In the upper-right corner of our website you’ll see a box that says  “Log in to Your Account.”  Your login i.d. is the number on the back of your library card, below the bar-code, and your password is your last name in capital letters. Once you log in, you will be able to change your password, renew your items, place holds, and more. Most items can be renewed two times. Museum Passes and Inter-Library Loans cannot be renewed. For a video demonstration for using your account, view our YouTube video.  Call the library if you have trouble logging in or need to reset your password.

Q: Where can I park when using the library?
A: The library does not have a parking lot. You may use the two 15 minute spots near the entrance for short visits. If you need a handicapped space, there is one closest to the door. Any parking place with a black post requires that you pay at a kiosk. Street parking is free behind the library closer to the First Baptist Church, and beyond Maple Ave. We DO NOT recommend parking in the lot directly behind the library (it is privately owned and may tow).

A: First, you must have a handicap placard in order to park in the handicap spaces.   The placard must be visible from the street.  You are expected to pay for the first 30 minutes of use.  Pay at the kiosk on Haddon Ave.  

A: Yes. Please ask a staff member for the WiFi password.

A: Yes. You may print from any of our library computers. Printing is .20 cents per black and white page, and .30 cents per color page. If you need help with printing, feel free to ask the librarian at the reference desk. Wireless printing from your own device is not supported at this time.

A: Yes. Faxes may be sent to and received at the library. The fee is $1 per page, whether sending or receiving. The reference staff on the second floor will assist you.  Standard printing costs of $.15 per page will apply for printed receipt confirmations; emailed confirmations are free.

A: The library does not have tutors, but students and tutors can use the library as a tutoring place. The library cannot guarantee that it will meet every student’s needs for silence, privacy, etc., due to the limited space and high volume of users. Tutors may use meeting rooms when they are not reserved for groups, but they must allow other patrons to use these spaces concurrently.

A: The library does not currently offer group computer classes.  A reference staff member will be happy to walk you through the basic functions of using our computers, though the extent of instruction will depend on staff availability. The Camden County Library system does offer free computer classes at their various branches, including classes geared towards seniors. Please call their main Voorhees Branch with questions at 856-772-1636 or visit their website by clicking here for more information.  Note: Under current Covid-19 restrictions, no libraries are offering in-person computer instruction.

A: Yes. We have resume-writing books at the reference desk. Just ask the reference librarian for them. In addition, Learning Express has online instructions on how to create a resume and cover letter.

A: A student seeking proctoring should contact the reference department to make arrangements for an exam. Based on availability, one of our staff proctors will give the student his or her contact information, which the student in turn submits to the school. After notifying the school, it is the student’s responsibility to contact our staff to be sure that the testing materials, and/or access to the testing website have been received by the staff member proctoring the exam. Once the exam has finished, our staff member will ensure that written exams reach the post office without delay. The library cannot guarantee that the computer area will meet every students’ testing needs for silence, privacy, etc., due to the high volume of computer users. If you have any further questions, please contact the library, and we will be happy to assist you.

A: You have to be 14 years or older to volunteer at the Collingswood Public Library.

A: The best resource we can suggest at this time is the Literacy Volunteers of Camden County. Please call them at 856–772–1636 ext.7331. They will test your ability level, and provide a private tutor free of charge. You and your tutor are welcome to use the library as your meeting place!

A: The best resource we can suggest at this time is the Literacy Volunteers of Camden County. Please call them at 856–772–1636 ext.7330. They will test your ability level, and provide a private tutor free of charge. You and your tutor are welcome to use the library as your meeting place!

The Camden Rutgers Branch of the Camden County Library System also has free ESL classes. Call the branch at 856–225–6807 and ask the staff for more information.
Here are some other resources for ESL students.

A: We do have one notary on staff.  Notary service is free, but you must have a valid library card with CPL.  Our notary cannot do wills or real estate transactions.  Given scheduling restrictions, the notary is not available at all times.  It’s advisable to call first to check on availability. Details on notary service may be found here.